Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Aurisol UK ("Company," "we," "us," or "our") regarding your use of our website www.aurisol.uk and online store shop.aurisol.uk (collectively, the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

2. Description of Service

Aurisol UK is a premium e-commerce platform offering:

• Premium gym wear and activewear
• Women's fashion and clothing
• Kids and baby wear
• Household essentials and lifestyle products
• Jewellery and accessories
• Eco-friendly and sustainable products

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time.

3. User Accounts

Account Creation

To access certain features of our Service, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

Account Termination

We reserve the right to suspend or terminate your account at our discretion, including for violations of these Terms.

4. Orders and Purchases

Order Process

When you place an order through our Service:

• Your order constitutes an offer to purchase products
• We reserve the right to accept or decline your order
• Order confirmation does not guarantee product availability
• We may cancel orders due to pricing errors or product unavailability

Pricing and Payment

• All prices are displayed in GBP and include applicable taxes
• Prices are subject to change without notice
• Payment is required at the time of order
• We accept major credit cards and other payment methods as displayed

Shipping and Delivery

• Delivery times are estimates and not guaranteed
• Risk of loss transfers to you upon delivery
• Additional customs fees may apply for international orders

5. Returns and Refunds

Our return and refund policy includes:

• Return Period: 30 days from delivery date
• Condition: Items must be unused, unwashed, and in original packaging
• Process: Contact customer service to initiate returns
• Refunds: Processed within 5-10 business days after receipt
• Return Shipping: Customer responsible unless item is defective

Non-Returnable Items

• Intimate apparel and swimwear
• Personalized or customized items
• Items damaged by misuse
• Sale or clearance items (unless defective)

6. Intellectual Property Rights

The Service and its content, including but not limited to text, graphics, images, logos, and software, are owned by Aurisol UK and protected by intellectual property laws.

Your Rights

You may:

• View and use the Service for personal, non-commercial purposes
• Print or download content for personal use

Restrictions

You may not:

• Reproduce, distribute, or create derivative works
• Use our trademarks or logos without permission
• Reverse engineer or attempt to extract source code
• Use automated systems to access the Service

7. User Conduct

You agree not to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful or malicious code
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the Service
• Impersonate others or provide false information
• Engage in fraudulent activities
• Spam or send unsolicited communications

8. Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information. By using the Service, you consent to our privacy practices as described in our Privacy Policy.

9. Disclaimers

Service Availability

The Service is provided "as is" and "as available." We do not guarantee uninterrupted or error-free operation.

Product Information

We strive for accuracy in product descriptions, but we do not warrant that:

• Product descriptions are accurate or complete
• Colors will appear exactly as shown
• Products will meet your expectations
• The Service will be free from errors

Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the content or practices of these sites.

10. Limitation of Liability

To the fullest extent permitted by law, Aurisol UK shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages exceeding the amount paid for products or services
• Issues arising from third-party services or products

Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so these limitations may not apply to you.

11. Indemnification

You agree to indemnify and hold harmless Aurisol UK, its officers, directors, employees, and agents from any claims, damages, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit or transmit

12. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

EU Consumer Rights

If you are a consumer residing in the European Union, you may have additional rights under EU consumer protection laws that cannot be waived by these Terms.

13. Dispute Resolution

Informal Resolution

Before pursuing formal legal action, we encourage you to contact us to seek informal resolution of any disputes.

Alternative Dispute Resolution

EU consumers may access the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

14. Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, labor disputes, or government actions.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

16. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the Service after changes constitutes acceptance of the new Terms.

We will notify users of material changes via email or prominent notice on our website.

17. Contact Information