Privacy Policy

1. Introduction

Aurisol UK ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.aurisol.uk and our online store shop.aurisol.uk.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

Personal Data

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Make a purchase
• Subscribe to our newsletter
• Contact us via email or contact forms
• Participate in surveys or promotions

This information may include:

• Name and contact information (email, phone, address)
• Payment information (processed securely by third-party providers)
• Account credentials
• Purchase history and preferences
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website
• Device identifiers

3. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders
• Customer Service: To respond to your inquiries and provide support
• Marketing: To send you promotional materials (with your consent)
• Website Improvement: To analyze usage and improve our services
• Legal Compliance: To comply with applicable laws and regulations
• Security: To protect against fraud and unauthorized access

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Consent: When you have given clear consent for specific purposes
• Contract: When processing is necessary for contract performance
• Legal Obligation: When required by law
• Legitimate Interest: For business operations that don't override your rights

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Our cookie policy includes:

Types of Cookies We Use:

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookie preferences through our cookie banner and your browser settings.

6. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third parties who assist with business operations
• Payment Processors: To process transactions securely
• Shipping Partners: To deliver your orders
• Legal Authorities: When required by law or to protect our rights

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

7. Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us using the information provided below.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security assessments
• Employee training on data protection
• Access controls and authentication

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specific retention periods include:

• Account Data: Until account deletion or 3 years of inactivity
• Transaction Records: 7 years for tax and legal compliance
• Marketing Data: Until you unsubscribe or withdraw consent
• Website Analytics: 26 months maximum

10. International Data Transfers

Your data may be transferred to and processed in countries outside the EEA. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• European Commission adequacy decisions
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules
• Certification schemes

11. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. We encourage you to review this privacy policy periodically.

13. Contact Information